HELP CENTRE

Have a question? The answer is probably here.

Learn how AI-Training works, how your training can adapt, how to connect your equipment and how to get the most out of the app.

Plans • Data • Equipment • Support

FREQUENTLY ASKED QUESTIONS

Quickly find your answer.

01
DISCOVER

AI-Training

What is AI-Training?

AI-Training is a coaching application designed for endurance sports.

It uses your goals, availability, training history and different information about your current condition to create and adapt your training.

AI-Training supports sports including running, trail running, cycling, mountain biking, indoor cycling, swimming, triathlon, swimrun, rowing, biathlon, walking and fitness.

Who is AI-Training for?

AI-Training can be used by beginners as well as experienced athletes who want to structure their training more effectively.

The plan is built around each user's profile, level, availability and goal.

Which languages are available?

The AI-Training app and website are available in French, English, Spanish, Portuguese, German and Italian.

Does AI-Training replace a coach or healthcare professional?

No. AI-Training is a tool designed to support training planning and monitoring.

Its recommendations are not a medical diagnosis or medical advice. If you experience pain, injury, unusual symptoms or have concerns about your health, seek advice from a healthcare professional.

02
ADAPTIVE TRAINING

Plans & adaptation

How does AI-Training create my training plan?

AI-Training builds your plan using the information available in your profile: sport, level, goal, availability and training data.

The aim is to create a structure that matches your profile rather than giving every athlete the same generic plan.

To understand the information used in more detail, visit How does it work?.

Can my schedule change after it has been created?

Yes. This is one of the main principles behind AI-Training.

Your schedule can be adapted based on the available information about your training, recovery, sensations and context.

An endurance training plan should not remain completely fixed when the athlete's situation changes.

What information can influence the adaptation of my training?

Depending on the data available and the features you use, AI-Training can take into account your training load, fatigue, fitness, stress, sleep, recovery, sensations and certain physiological data.

Contextual information such as a reported injury, weather conditions or certain menstrual cycle data can also be used when provided and relevant.

What do the intensity zones in my workouts mean?

Intensity zones define the effort expected during each part of your workout.

Depending on the sport and available data, they can be related to heart rate and sport-specific references such as speed or power.

The aim is to provide an intensity you can actually use during training rather than a purely generic description.

What are VMA and FTP used for?

VMA, or maximal aerobic speed, is commonly used in running as a reference for speed, while FTP is commonly used as a cycling power reference.

These values can change over time as your fitness evolves. When used by AI-Training, they can help translate training intensity into sport-specific speed or power guidance.

What happens if I miss a workout?

Missing a workout does not mean that you should automatically make it up later.

Keep your activities and current condition up to date so AI-Training has the latest information available for your training follow-up.

03
SUBSCRIPTION

Premium

How does the Premium trial work?

Depending on your configuration and eligibility, you may receive a Premium trial when discovering AI-Training.

The conditions displayed in the App Store or Google Play at the time of subscription apply to the trial and subscription concerned.

Can I cancel my Premium subscription?

Yes. A subscription purchased through the App Store or Google Play must be managed through the corresponding account.

Cancelling stops automatic renewal. The exact access conditions until the end of the current period depend on the relevant platform's terms.

Does deleting my account cancel my subscription?

No. Deleting your AI-Training account does not automatically cancel a subscription purchased through the App Store or Google Play.

If you want to stop your subscription, cancel it through Apple or Google, preferably before deleting your account.

04
EQUIPMENT & SERVICES

Connected ecosystem

Which sports services can I connect to AI-Training?

AI-Training offers integrations with several sports ecosystems, including Garmin, Suunto, Polar and Strava.

Available features depend on the connected service, the permissions you grant and the capabilities provided by each platform.

How do I sync Garmin, Strava, Polar or Suunto?

In AI-Training, open Menu → Synchronisations and enable the service you want to connect.

You will be redirected to the relevant provider. Sign in to your account, then authorise AI-Training to access the requested data.

The provider page may take a few seconds to open depending on your connection and the service availability.

Once authorised, return to AI-Training. The connection is usually activated quickly and compatible data can then be synchronised.

How do I connect my Apple Watch to AI-Training?

If your Apple Watch is correctly paired with your iPhone in the Watch app, it can be recognised by AI-Training.

Can I transfer a workout to my Apple Watch?

Yes, for users who have access to this feature.

Open your training schedule, select the workout, open its details and use the transfer-to-watch option.

The AI-Training app must be open on the Apple Watch during the transfer.

How do I connect my Garmin watch to AI-Training?

Your watch must first be paired with your Garmin Connect account.

Then enable Garmin in Menu → Synchronisations to authorise the connection between Garmin and AI-Training.

Compatible activities can then be imported and displayed in your activity history.

Can I transfer workouts to my Garmin watch?

Yes, when your watch and setup are compatible with this feature.

First check that the watch is linked, then open the workout from your schedule and use the transfer-to-watch option.

You can also follow our Garmin tutorials for step-by-step guidance.

Can I send my workouts to Suunto?

AI-Training can work with compatible workouts through the SuuntoPlus Guides ecosystem.

The full process is available in our Suunto tutorial.

Is AI-Training compatible with ActiveLook and ENGO glasses?

AI-Training integrates with the ActiveLook ecosystem to display useful information during compatible activities on supported glasses, including compatible ENGO models.

Available information may depend on the sport, equipment and activity configuration.

05
ANALYSIS

Data, HRV & recovery

What is the HRV section used for?

The HRV section allows you to monitor heart rate variability.

Depending on your equipment and connected services, some measurements can come from a heart rate strap or compatible watches.

You can also enter information such as stress, fitness, sleep or body weight. Relevant data can contribute to training adaptation.

What does the Predictions section contain?

The Predictions area presents different projections related to your training, including fitness, fatigue and form.

These projections use your training data and training-load response models.

They should be treated as indicators that can support monitoring, not as certainty about your future condition.

What is the Health Data page used for?

This page can be used to view the status of certain connections and data available from compatible health services.

On iOS, Apple Health synchronisation can be managed through Menu → Synchronisations.

Can weather influence my training?

When the relevant features are used and the required information is available, AI-Training can use weather context to enrich training guidance.

Outdoor conditions can change quickly, so always check the actual conditions before starting your workout.

Does AI-Training take nutrition and hydration into account?

AI-Training includes features related to nutrition and hydration tracking.

You can record meals and access useful information for your sports follow-up.

Dedicated tutorials are available in our help centre.

06
RECORDING & IMPORT

Activities

Can I manually import a FIT, GPX or TCX file?

Yes. AI-Training supports the import of compatible activity files, including FIT, GPX and TCX.

Go to Menu → Training / Equipment and use the activity import function.

Can I manually add an activity?

Yes. An activity that was not recorded or automatically synchronised can be entered manually.

A dedicated tutorial explains the process.

Can I record an activity without a planned workout?

Yes. You can start a free activity without linking it to a scheduled workout in your plan.

What is Live Position used for?

Live Position allows you to use AI-Training's position-tracking features during certain compatible activities.

How it works depends in particular on location permissions, available connectivity and the configuration being used.

How do equipment wear alerts work?

In Menu → Training / Equipment → Equipment, a colour code helps you monitor the wear of your equipment.

The indicator turns orange as you approach your configured threshold and red when it has been exceeded.

This information is also available in the equipment area within your activities.

What should I do if an activity or chart does not appear?

First check your Internet connection, close and restart AI-Training, then try again.

If the problem continues, contact support and provide your device type, the workout date and, if possible, a screenshot.

07
YOUR ACCOUNT

Privacy & settings

Is my data private?

The data you provide is used to deliver AI-Training features, including monitoring, analysis, charts and recommendations.

Read our Privacy Policy for information about the categories of data processed, purposes, services used and your rights.

Can I use AI-Training offline?

Some features may remain available without an Internet connection, including certain information already available on your device.

Synchronisation, communication with connected services and certain analyses still require Internet access.

How do I disable notifications?

You can manage notification permissions from your Android or iOS system settings.

How do I delete my AI-Training account?

You can request deletion of your account directly from the application.

Open Menu → Personal Data → Delete account and confirm your request.

If you can no longer access the app, you can also send a request to support@ai-training.app .

Full information is available on our Account and data deletion page.

STILL HAVE A QUESTION?

We're here to help.

Browse the tutorials to learn AI-Training step by step, or contact us if you cannot find the answer you need.

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